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Jester_System

475d

How do you keep your cool taking phone calls? We recently got a job at at a call centre and I tried to take calls yesterday but ended up panicking at the first sign of trouble and crying, twice! We got sent home early to think about if we can do this, and we want to try again, but the thought of going back makes our stomach ache. I've always had anxiety surrounding phone calls but thought I'd be ok after 3 weeks of training and hyping ourselves up. Guess not...

Top reply
    • Honeybee1849

      470d

      So sorry you had this experience while trying to work at a call center. So I've been working in call center environments for most of my career I was also an electrical engineer. For phone anxiety...it's easy to get flustered and panic. One trick I always find helpful is to pretend that the person I'm speaking to is someone I know. It takes the pressure off...also they may tell you that you have to follow a script, however if you make it your own and stick as close to the information in the script as possible you will sound more confident and be more comfortable in your communication...if a call center environment is what you need for health reasons then try again and just remember to take your time and only do what makes you proud to do it...if outbound calls or sales calls aren't your thing (they aren't mine and I don't take those jobs...I have found most want you to do things that are unethical) don't do anything that upsets you or goes against your values. If you decide you want more tips on how to do that kind of job let me know.

    • Honeybee1849

      470d

      So sorry you had this experience while trying to work at a call center. So I've been working in call center environments for most of my career I was also an electrical engineer. For phone anxiety...it's easy to get flustered and panic. One trick I always find helpful is to pretend that the person I'm speaking to is someone I know. It takes the pressure off...also they may tell you that you have to follow a script, however if you make it your own and stick as close to the information in the script as possible you will sound more confident and be more comfortable in your communication...if a call center environment is what you need for health reasons then try again and just remember to take your time and only do what makes you proud to do it...if outbound calls or sales calls aren't your thing (they aren't mine and I don't take those jobs...I have found most want you to do things that are unethical) don't do anything that upsets you or goes against your values. If you decide you want more tips on how to do that kind of job let me know.

    • 4byfour

      474d

      Little steps!! It’s totally normal to freak, I mean, you took a leap! Every call, things will change little by little. Can you possibly work part time so it doesn’t overwhelm you while you get used to this?

      • Jester_System

        472d

        @4byfour Unfortunately it was already part time and I ended up vomiting and resigning for my health. It's alright though, I'm just going to have to look for another job

        • 4byfour

          472d

          @Jester_System oh my!!! I’m glad you took the initiative and left, then! I believe in you. You got this!

☝ This content is generated by our users and it is not a substitute for professional medical advice. Please consult with your physician before making any medical decision

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Some tips to keep your cool while taking phone calls include writing down bullet points or a script of what you need to say, practicing the conversation in your head, and reminding yourself that it's just a conversation and you can handle it. Additionally, try focusing on your breathing and staying present during the call. Remember that it's normal to feel anxious at first, but with practice and exposure, your confidence will likely improve over time.

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