Struggling with Phone Calls

I do a script, like others have said! Writing down everything too. Also, just having someone to be there with you holding your hand or hugging you that you trust!

After working retail for almost 2 years now, I’ve come to realize that as an employee, I don’t remember most of the calls that I get. I always try and remind myself that I’m happy to help, and that it wouldn’t be any different on the other end for when I make a call out. If it’s a really bad anxiety day, I might try and find different ways to reach out. For example, my doctors office has a system to where I can send out a message for my doctor to get back to me within a few days or so, so that usually does wonders for when I need to do something but can’t work up the courage to call someone else. And if you can’t avoid making a phone call, a lot of times I’ll practice to myself or my pets (my cats are surprisingly good listeners) going through what I want to say, etc. Know that no matter what happens it’ll be okay! You’ve got this!

i try my best to plan things out before hand and sometimes make a script. now that i work in the food industry it’s also easier because i know the person on the other end probably hears a bunch of calls a day and doesn’t really care if i mess up.