Yes! Recently I’ve been feeling a little better about it by making myself “just do it” and not thinking so much beforehand. Because we can’t know exactly what the person is going to say it’s hard to plan everything before, but having my opening line planned is the best help. It’s particularly hard because I struggle to understand what people are saying or what they mean sometimes, particularly if they have a strong accent. I just keep apologizing and asking them to repeat themselves or rephrase their question.